Operations
Percentage of Items Out of Stock
Stockout rate measures the percentage of SKUs or products that are unavailable when customers want to buy them. It quantifies lost sales and customer frustration.
Why It Matters
Every stockout is a lost sale and a customer who might not come back. High stockout rates signal supply chain problems that compound with scale.
How Novastra Helps
Novastra designs replenishment algorithms, safety stock models, and supplier performance tracking that bring stockout rates below industry benchmarks.
(Number of Stockout Events / Total SKUs Tracked) x 100
Framework Phase
5
Re-engineer
Rebuild the machine while it runs