Operations
Percentage of Orders Fulfilled Completely
Fill rate measures the percentage of customer orders that are shipped complete on the first attempt. Partial shipments and backorders reduce the fill rate.
Why It Matters
Low fill rates increase shipping costs, frustrate customers, and signal inventory or warehouse problems. A fill rate below 95% usually means something structural is broken.
How Novastra Helps
Novastra audits the order-to-delivery pipeline, identifies where fills break down, and implements warehouse management and inventory positioning fixes.
(Orders Shipped Complete / Total Orders) x 100
Framework Phase
5
Re-engineer
Rebuild the machine while it runs