Operations
Percentage of Orders Shipped Correctly
Order accuracy measures the percentage of orders delivered without errors (wrong items, wrong quantities, wrong addresses). It reflects warehouse and fulfillment quality.
Why It Matters
Every incorrect order costs money to fix and damages the customer relationship. At scale, even 1% error rates create thousands of problems per month.
How Novastra Helps
Novastra redesigns pick-pack-ship processes, implements quality checkpoints, and deploys technology that reduces human error in fulfillment.
(Accurate Orders / Total Orders) x 100
Framework Phase
5
Re-engineer
Rebuild the machine while it runs